1. Made-to-Order & Refund Policy
Because each garment is individually drafted, cut, and stitched exclusively for you, we do not offer cash refunds to original payment methods (credit/debit cards, net banking, or UPI).
All approved returns and eligible order adjustments are processed as Nixie Store Credit in the form of a dedicated credit voucher code valid for future orders.
2. Alteration Policy & Precision Fit
Since every Nixie outfit is handmade to order, we do not carry mass inventory for traditional size exchanges. Instead, we offer alterations to ensure your garment fits you comfortably.
Alteration Request Window
Alteration requests must be initiated within 3 calendar days of parcel delivery.
Major Fit Adjustments: For major fit discrepancies (e.g., significantly too tight, too loose, or incorrect length according to given measurements), our studio handles the complete alteration.
Minor Adjustments: Subtle adjustments such as slight strap length tweaking, basic hem shifts, or minor waist nip-ins are often faster and more cost-effective when done by your trusted local tailor. You may reach out to our design team anytime for guidance.
| Service / Request | Fee |
|---|---|
| First Round Alteration Pickup Fee | ₹70 (flat reverse pickup charge) |
| Second Round Alteration (same garment) | ₹250 |
| Alterations beyond two rounds | Not accommodated |
Alteration Workflow:
- Submit your request via our Contact Form or support email with photos of the fit issue.
- Once verified, reverse pickup is scheduled (up to 2 pickup attempts). Alternatively, you may self-ship to our Nagpur studio.
- Following studio arrival and inspection, alterations take approximately 10–12 working days. You will receive email tracking once dispatched back to you.
3. Apparel Return Policy
Returns are strictly accepted only under the following conditions:
- You received an incorrect item or color significantly different from your approved order.
- The delivered garment has a genuine, verified manufacturing defect.
Return Eligibility Conditions:
- Request submitted within 3 days of delivery.
- Garment must be completely unused, unwashed, unaltered, with original tags intact.
- A flat reverse logistics fee of ₹150 is deducted from the issued store credit.
- Innerwear, customized accessories, and final clearance items are strictly non-returnable.
4. Store Credit Guidelines
| Rule | Detail |
|---|---|
| Validity Period | 180 days from the date of issue |
| Usage Limit | Single-use coupon code |
| Minimum Order Value | Must be equal to or greater than the voucher value |
| Combinability | Cannot be clubbed with other promotional codes |
| Subsequent Orders | Orders placed utilizing store credit are final sale |
5. Order Cancellation Guidelines
Because fabrics are purchased or custom dyed and master patterns drafted immediately after order confirmation, cancellations are subject to strict stage limits:
- Fabric Sourcing Stage: If you are unsatisfied with the fabrics sourced/shown, or if our studio is unable to match the desired fabric, you may request a cancellation and receive a full refund at this stage only.
- Post-Fabric Approval: Once fabric has been approved and cutting or stitching commences, cancellations and refunds are not permitted under any circumstances.
6. Our Philosophy
Every Nixie piece is made consciously with care, avoiding mass-market overproduction and synthetic waste. We are dedicated to working closely with you to ensure your bespoke piece feels wonderful to wear.