1. Introduction
This Privacy Policy explains how Nixie ("we," "our," or "us") collects, uses, and safeguards your personal information when you visit our website, use our AI outfit analysis tools, submit custom design inquiries, or purchase bespoke garments.
2. Information We Collect
To provide tailored fashion design and precision tailoring, we may collect the following information:
- Contact Details: Full name, email address, contact phone number, and physical shipping address.
- Custom Sizing & Measurements: Precise body measurements, fit preferences, and specific garment alteration notes.
- Inspiration Media: Photos, sketches, or screenshot references you upload for AI pricing analysis or design inquiries.
- Order & Billing History: Invoices, transaction statuses, order tracking identifiers, and payment receipts.
3. How We Use Your Information
- To generate automated AI price estimates and style breakdowns for uploaded inspirations.
- To tailor, stitch, and finish custom garments according to your verified measurements and approvals.
- To dispatch shipments and provide real-time tracking updates via SMS and email.
- To verify authorized customer and administrative logins with secure session handling.
- To address design inquiries, alteration requests, and customer support conversations.
4. Payment Security
All online transactions on Nixie are processed through certified, PCI-DSS compliant payment gateways (Cashfree Payments). We do not store, view, or retain your raw debit/credit card numbers, CVVs, or UPI MPINs on our servers.
5. Third-Party Service Providers
We share only essential data with trusted infrastructure partners strictly necessary to run our studio:
- Logistics Partners: Delivery carriers (for shipping and reverse pickup verification).
- Secure Media Hosting: ImageKit (for encrypted storage and fast CDN delivery of garment images).
- Transactional Messaging: Automated email delivery services (for invoices, OTP codes, and password reset links).
6. Cookies & Session Data
We use strictly necessary httpOnly cookies to securely authenticate your customer account session and maintain your shopping cart or invoice status. We do not use third-party cross-site trackers or sell your personal data.
7. Your Rights & Retention
You may request access to, correction of, or deletion of your personal account data at any time by contacting our privacy officer. We retain customer transaction and invoice data only for the legally mandated period required under Indian accounting and tax regulations.
8. Contact & Grievance Office
Nixie Studio
Attn: Aishwarya Deogade
302, Radheya Apartment, Giripeth, Nagpur, Maharashtra - 440010, India
Email: aishwarya@thenixie.in
Phone: +91 8855014059